Refund policy
Important note for intimate apparel: For hygiene reasons, lingerie, underwear and briefs may only be returned unused, unworn, unwashed, with all original tags and intact original packaging attached. Items showing wear, stains, odors or removed tags cannot be accepted for return.
Cancellation
Orders can be fully cancelled for a complete refund before the item ships or enters production. Once goods have shipped out, order cancellation is no longer possible.
Returns (Eligible Cases)
Customers may submit return applications within 30 calendar days after receiving your package.
To qualify for return:
- Item must be unused, unworn, unwashed; original tags still attached; original retail packaging intact.
- You must provide order receipt or purchase proof.
- Do NOT send returned merchandise directly back to manufacturer.
Customer shall be charged shipping cost at most one time (including return shipment). No restocking fees will be applied for consumer returns.
Hygiene‑affected intimate‑apparel items will be rejected upon inspection.
Refunds
After receiving and physically inspecting your returned parcel, we will send you an email receipt notification. We will inform you whether your refund request gets approved or rejected.
If approved, your refund will be initiated and credited automatically back onto your original payment method. Processing timelines depend on your card‑issuer and bank.
Late or Missing Refunds
If you have not yet received your refund:
- Double‑check your bank account statement.
- Contact your credit‑card provider; refunds often require official posting time.
- Contact your bank, internal processing delays frequently occur.
If you complete these steps and still have not received funds, write to our support email.
EU customers: You maintain statutory 30‑day withdrawal right under EU consumer law, subject to the hygiene conditions above.